Community Intervention & Educational Services follows all General Statutes in regard to the obtaining and release of confidential information regarding a person receiving services. Confidential information regarding substance abusers will only be released and/or disclosed with the federal regulations 42 C.F.R Part 2., “Confidentially of Alcohol and Drug Abuse” Patient Records.
All information concerning an individual’s use of Agency services will be considered confidential, and will not be released to anyone except under the following conditions:
- The person receiving services (parent or legal guardian, if person is a minor or legal dependent) has consented in writing to the release of information to a specified person or agency. This release may be valid for a specified length of time and is subject to revocation by the consenting individual. The purpose for the disclosure, and the nature of information to be released, must be specified in writing.
A Consent to Release Information should be signed:
- When child abuse or neglect is suspected.
- When in the service provider’s opinion there is imminent danger to the health or safety of the person receiving services or another individual, or there is a likelihood of the commission of a felony or violent misdemeanor.
- When a physician or other health care provider is providing emergency services to a client. A service provider may exchange only information, which is necessary for the emergency services to be provided.
- In response to a request from a Guardian Ad Litem, Guardian Ad Litems are covered by a blanket court order mandating the release of information regarding a child and/or family members. It is proper to ask for a copy of this release prior to releasing information, verbal or written.
- When a service provider has determined that it is in the best interest of the individual to pursue involuntary commitment or adjudication of incompetence, confidential information may be disclosed for purposes of filing a petition.
- In response to a request from the NC Crime Control and Public Safety, information concerning a victim who is filing a Victim’s Compensation claim. This information includes the person’s name, social security number, address, date of birth, and/or billing information. Personnel may not confirm or deny that an individual is receiving services at the Agency to an unauthorized person, unless permission to do so has been given by the person.
Agency personnel will take affirmative action to safeguard confidentiality. Information may be shared among Agency personnel only as necessary to facilitate effective services. This includes the Case Records Review committee, who during their course of responsibility have access to case records in order to conduct case record audits and utilization reviews.
Consultants, volunteers, interns, auditors, contractors, and other outside agents who in their relationship with the Agency may be exposed to confidential material will be required to sign an agreement stating they will treat the information in a confidential manner.
Information obtained from a third party (i.e. psychological evaluations, records from a previous therapist at another agency, etc.) cannot be released, with or without written Consent to Release Information.
All personnel are required to know and strictly follow all procedures involving the protection of client confidentiality.