Contact Us
We are here to help! Whether you need to schedule an assessment, enroll in a program, or have questions about our services, our team is ready to assist you. Contact us during office hours or reach out after hours using the information below.
Office Location
Community Intervention & Educational Services (The COOL Program) 1225 East 5th Street Winston-Salem, NC 27101 (1st Floor of the Winston Mutual Building)
Office Hours
| Day | Hours |
|---|---|
| Monday | 9:30am – 3:00pm |
| Tuesday | 9:00am – 7:00pm |
| Wednesday | 9:30am – 3:00pm |
| Thursday | 9:00am – 7:00pm |
| Friday | 9:00am – 3:00pm |
| Saturday | 9:00am – 1:00pm |
| Sunday | By Appointment Only 12:00pm – 4:00pm |
Contact Information
| Main Office | (336) 776-0322 |
| After Hours | (336) 682-2331 24 hours |
| Fax | (336) 283-0777 |
Immediate Staff
Christina Montalto Program Director of Services 📞 (336) 776-0322 📧 coolprogram2020@nullgmail.com
Lamont Larry Joe Clinical Director 📞 (336) 776-0322 📧 ljoe@nullciescoolprogram.com
Seijah Graham Administrative Assessment 📞 (336) 776-0322 📧 seijah.graham@nullciescoolprogram.com
T. Guranzuay Bilingual Services 📞 (336) 776-0322 📧 tguranzuy@nullciescoolprogram.com
Insurance Accepted
We accept the following insurance plans for eligible services:
- Medicaid
- Blue Cross Blue Shield
- Aetna
- United Healthcare Community Plan
- WellCare
- Healthy Blue
- Partners Behavioral Health
Please call our office for details on which services are covered under your plan. Self-pay options and payment plans are also available.
Schedule an Appointment
To schedule an assessment or enroll in a program contact our office during regular business hours. Same-day DWI DUI assessments are available — call us today!
📞 Main Office: (336) 776-0322 📞 After Hours: (336) 682-2331 📠 Fax: (336) 283-0777 (24 hours)
We serve Winston-Salem, all of North Carolina, surrounding states, and out-of-state clients needing services accepted by North Carolina courts.
Holiday Schedule
CIES The COOL Program observes the following holidays. Unless prior arrangements have been made with clients already in service, our office will be closed on these days. We will provide updates to our clients before each holiday.
- New Year’s Day
- Martin Luther King Jr. Day
- Memorial Day
- Independence Day (4th of July)
- Labor Day
- Thanksgiving Day
- Christmas Day
Inclement Weather Policy
During inclement weather conditions our office may be closed or operating on a limited schedule. Please call our after hours number for updates:
📞 After Hours: (336) 682-2331
